Terms of Use
and Property Information

Effective date: 31 August 2026

These Terms apply to websites operated by or on behalf of the businesses covered below, including websites operating under the Kay & Co, Marler & Marler and UK Forbes Global Properties brands. By using one of our websites, you agree to these Terms.

1. Who provides our services

Company: Oastcrown Properties Limited (01647019)
Services/Brand: Residential sales under Kay & Co and Marler & Marler. Oastcrown is an associated business under common ultimate beneficial ownership and is not owned by UK Realty Holdings Ltd or 2911 Holdings Limited.

Company: PCL Properties Ltd (16983491)
Services/Brand: Lettings and property management under Kay & Co, Marler & Marler and UK Forbes Global Properties. Subsidiary of UK Realty Holdings Ltd.

Company: FG Property Partners Ltd (16968693)
Services/Brand: Residential sales, property search, property advisory and related services under UK Forbes Global Properties. Subsidiary of UK Realty Holdings Ltd.

Company:UK Realty Holdings Ltd (16957663)
Services/Brand: Holding company of PCL Properties Ltd and FG Property Partners Ltd; exclusive UK member of Forbes Global Properties; provider of shared Group administration and support services.

Registered office: Aston House, Cornwall Avenue, London N3 1LF. The company providing a particular service will depend upon the service and brand concerned.

2. Partners and Directors

Within our businesses, certain individuals use titles including Partner or Director as descriptions of seniority, experience or responsibility. Unless expressly stated otherwise, those titles do not mean that an individual is a partner in a legal partnership, a statutory director of a company or otherwise an officer of the relevant company.

3. Property information and particulars

We take reasonable care in preparing property information. Property particulars, photographs, videos, floorplans, descriptions, measurements and other marketing material are provided to help prospective buyers and tenants understand a property. They do not constitute or form part of an offer, contract, warranty or representation on which a purchaser or tenant should rely without appropriate verification.

Measurements are approximate unless expressly stated otherwise. Information relating to tenure, lease length, service charges, ground rent, planning, alterations, building regulations, utilities, broadband, parking, property boundaries, rights and restrictions and other legal or technical matters may be supplied by owners or third parties and should, where material, be confirmed through the appropriate solicitor, surveyor or other professional adviser.

Nothing in these Terms limits our legal obligation to provide material information clearly and accurately or removes responsibility for misleading information.

4. Photographs, videos and floorplans

Photographs and videos are intended to provide a general visual impression of a property. Lighting, camera equipment, lenses, image processing and screen settings may affect how a property appears. Floorplans are intended as a guide to layout and are not architectural drawings. Dimensions and areas are approximate unless expressly confirmed otherwise.

5. AI-assisted property information

We may use artificial intelligence to assist our teams in preparing property descriptions, property particulars, marketing copy, reports, summaries and other property-marketing content. AI is used as an assistance tool rather than as a substitute for professional judgement. AI-assisted property content is subject to human review before publication. We remain responsible for ensuring that the information we provide to consumers complies with applicable consumer law.

6. AI and virtual staging

Some property photographs may be virtually staged using artificial intelligence or other digital technology. Where virtual staging has been used, this will be stated in the relevant property description.

Virtual staging is intended to illustrate how a property might appear when furnished or decorated. Virtually staged images may show furniture, furnishings, artwork, lighting, decoration or other non-permanent items that are not physically present and are not necessarily included in a sale or tenancy.

We do not intend to use virtual staging to conceal or materially alter structural features, room dimensions, layout, windows, external views, physical condition, defects or other material characteristics of the property. If a virtually staged image is important to your decision, please ask us for the corresponding original image or inspect the property.

7. AI communications

We use AI-enabled technology in parts of our communications and customer service, including AI voice and WhatsApp services provided by Nesti. Where you interact directly with an AI assistant, we aim to identify this at or near the beginning of the interaction. AI can occasionally misunderstand information or provide an inaccurate response. Information material to a property or transaction should be confirmed with a member of our team. For more information, please see our Privacy & Cookie Policy at www.ukrealty.co.uk/privacy.

8. Call recording

Telephone calls may be recorded for training and monitoring purposes. Calls may also be transcribed or summarised using technology to support administration and customer service. Further information is contained in our Privacy & Cookie Policy.

9. Prices and availability

Property prices, rents, guide prices, asking prices and availability may change. A property appearing on a website does not guarantee that it remains available. Unless expressly stated otherwise, an asking or guide price does not constitute a valuation or a promise that a property will transact at that level.

10. Market information and valuations

Market commentary, research, estimates and general valuation information published on our websites are for general information. They do not constitute legal, tax, financial, investment, surveying or other regulated professional advice. A formal valuation for lending, taxation, legal or other regulated purposes should be obtained from an appropriately qualified professional where required.

11. Maps, travel information and third-party data

Maps, school information, transport information, travel times, broadband information and other third-party data may be provided for convenience. Such information may be generated or supplied by independent providers and may change. You should independently verify information that is material to your decision.

12. Intellectual property

Unless otherwise stated, website content including text, design, graphics, photographs and other materials is owned by us, licensed to us or used with permission. You may use reasonable extracts for personal, non-commercial purposes. You must not reproduce, modify, distribute or commercially exploit protected content without appropriate permission.

13. Forbes Global Properties

UK Realty Holdings Ltd is the exclusive UK member of Forbes Global Properties. Where the Forbes Global Properties marks are displayed, they are used under licence. FORBES GLOBAL PROPERTIES is a trademark used under licence. Forbes Global Properties network members are independent businesses unless expressly stated otherwise.

14. Third-party websites

Our websites may contain links to third-party sites and services. We are not responsible for the content, security, availability or privacy practices of an independent third-party website.

15. Website availability and security

We aim to keep our websites available and secure but cannot guarantee uninterrupted access. We may suspend, withdraw or change website functionality without notice where reasonably necessary. You must not attempt unauthorised access, introduce malicious software, interfere with website security, scrape or extract content unlawfully or use the websites for fraudulent or unlawful purposes.

16. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. Subject to that, we are not responsible for losses resulting solely from reliance upon general website information where it would reasonably be appropriate to verify that information before entering into a transaction or making a material decision. Nothing in these Terms removes or reduces any rights you have under applicable consumer law.

17. Privacy and cookies

Information about how we process personal information and use cookies is contained in our Privacy & Cookie Policy at www.ukrealty.co.uk/privacy.

18. Changes to these Terms

We may update these Terms from time to time. The current version will be published on our websites.

19. Governing law

These Terms and your use of our websites are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights available to consumers under applicable law.